Eating Disorders Australia
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Eating Disorders Australia

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Frequently Asked Questions (FAQs)

What do I need to attend the course?

  You will need:

- Computer or tablet

- Zoom app (or website)

- Headphones

- Quiet, private space

- Your workbook (provided)

Who’s the course for?

This course is for anyone who is in a carer role for someone experiencing an eating disorder. This can include a parent, partner, friend, grandparent, sibling, other family member etc. This course isn’t appropriate for people in a professional caring role as it has been designed specifically for those caring for someone in a personal capacity. 

What topics will be covered?

Please refer to the Courses page which provides further details on what will be covered in each course. 

Can my loved one attend as well?

This course has specifically been designed for carers and is not appropriate for a loved one experiencing an eating disorder to attend. We also encourage that you take this time out for yourself to connect with others and increase your own learning. 

Can my partner (or another carer) attend with me?

Yes they can. We encourage all support people to be on the same team. Please let us know when registering if another person will be attending with you. 

What time will the course commence if I’m in a different state?

Our courses are run at various times. Each course is based in Sydney time. Please let us know if you’re unsure what time it would start for you if you’re joining us from a different state. 

Will the webinar content be provided?

A workbook is provided that contains important information and plenty of space to take your own notes. Hopefully, this will also make the course more personalised to you. 

I’m involved in Maudsley treatment, can I still attend this course?

We encourage you to follow the guidance and direction from your treatment team at all times. You are definitely welcome to join us in one of our online courses, please just take what’s helpful and appropriate for your family, and leave the rest. 

Will I need my camera on for this course?

This is optional. We do have times when we will meet in small groups to discuss some of the concepts. We encourage you to use your camera there to connect with other carers. If you’re not comfortable with this, just let your group members know. 

How long does it go for?

Both courses run for 4 weeks. The webinar is on one evening each week. For more information on the exact time of the course and which weeknight it may be run on, please check out our Courses page. 

Do I need to dedicate any time outside of the webinar?

This is entirely up to you. For some, attending the weekly webinar is enough and you are welcome to try out some of the techniques/strategies we discuss during the week. For others, they may find it helpful to read some of the recommend books on our Shop page or to read over notes they have taken during the webinar. The workbook provides reflection questions that you are also welcome to spend more time on to if you would like. 

Who do I contact if I need support now?

Immediate medical support: 000

Immediate crisis support: Lifeline 13 11 14

Immediate Mental Health Support: State-based MH Line

Eating Disorder Support: Butterfly Helpline 1800 334 673 (7 Days a Week)

Financial FAQs

I’m having financial difficulties but would love to attend, who can I speak to?

Sometimes we have reduced cost tickets so please feel free to reach out and let us know how we can assist. Email us on admin@eatingdisordersaustralia.com.au

I’m unable to attend my booked course, what can I do?

We understand that people’s circumstances change and we offer two options if this happens. The first option is that you can transfer to another course that suits. The second option is that we can offer you a refund. Please email us at admin@eatingdisordersaustralia.com.auto let us know how we can assist. 

How does the money back guarantee work?

If you’re unsatisfied with the course for any reason and decide it’s not the right fit for you, please contact us for a refund. Each week you will have a chance to offer feedback and we encourage you to let us know as soon as possible if you’re experiencing any difficulties. Please email us on admin@eatingdisordersaustralia.com.auto request a refund. 

I have another question, who do I contact?

We would love to hear from you. Email us at admin@eatingdisordersaustralia.com.au


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